Shipping & Returns

We want your Roya experience to be easy from the moment you place your order to the moment you open your package. Here’s everything you need to know about shipping and returns.

SHIPPING

We can’t wait for your order to arrive!

Orders are typically processed and shipped within 2–4 business days. As soon as your order is on its way, you’ll receive an email with tracking information.

SHIPPING RATES

Standard Shipping: $7.95

Free Shipping: Orders of $100 or more

Free shipping is automatically applied at checkout when your order subtotal reaches $100 before taxes and shipping.

The Roya Collective currently ships within the United States.

Please keep in mind that delivery times can vary once your package is with the shipping carrier. While we’ll always do our best to get your order out quickly, Roya is not responsible for carrier delays, weather, holidays, or circumstances outside of our control.

Please double-check your shipping address before placing your order. If you notice an error, reach out to us as soon as possible and we’ll do our best to help.

LOST OR DAMAGED PACKAGES

We want your order to arrive safely! If your package arrives damaged, please contact us as soon as possible with your order number and a few photos of the damage so we can help.

Once a package is marked as delivered by the carrier, The Roya Collective is not responsible for packages that are lost, stolen, or misdelivered. If your package is marked delivered but you can’t find it, we recommend contacting the shipping carrier to begin a claim.

RETURNS

We want you to love what you ordered. If something isn’t quite right, we’re happy to accept returns on eligible items within 14 days of delivery.

To be eligible for a return, your item must be:

• Unworn and unused
• Unwashed
• Free of makeup, stains, odors, pet hair, or other signs of wear
• In the same condition in which it was received
• Returned with original tags attached, when applicable

A NOTE ABOUT VINTAGE & THRIFTED PIECES

Many of the pieces we carry are vintage, thrifted, or uniquely sourced, which is part of what makes Roya special. Because these pieces are often one-of-a-kind, please take a moment to review the photos, measurements, description, and condition notes before purchasing.

Vintage and thrifted items are final sale unless otherwise noted on the product listing.

CLEARANCE ITEMS

Clearance items are final sale.

Regular-price and sale-priced merchandise may be returned as long as the item meets our return requirements above.

RETURN SHIPPING

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Once your return arrives and is inspected, we’ll issue your refund to the original form of payment. Please allow 5–10 business days for your bank or credit card company to process the refund.

EXCHANGES

We gladly accept exchanges on all of our new boutique items. If you need a different size or style, we’re happy to help you find the perfect fit. Customers are responsible for shipping costs associated with exchanges. Because our vintage and one-of-a-kind pieces are unique and cannot be replaced, all sales on vintage and one-of-a-kind purchases are final.

STARTING A RETURN

Need to make a return? No problem.

Just contact Roya at theroyacollective@outlook.com within 14 days of delivery with your order number and the item(s) you’d like to return. We’ll let you know the next steps.

Please don’t send a return without contacting us first, as we may not be able to accept unauthorized returns.

We reserve the right to decline a return if the item does not meet the requirements outlined above.

Questions? We’re always happy to help. Reach out to us at theroyacollective@outlook.com.